Refund Policy

At Simmla Ltd, we strive to provide high-quality electronics and ensure customer satisfaction. If you are not fully satisfied with your purchase, we offer a hassle-free refund policy under the following conditions:

1. Eligibility for Refunds

We accept refund requests for the following reasons:

  • Defective or damaged products upon arrival.
  • Incorrect items received due to an error on our part.
  • Items lost in transit (after verification with the shipping carrier).

To be eligible for a refund, the item must be:

  • Unused and in its original packaging.
  • Returned within [Specify Days, e.g., 30 Days] from the date of delivery.
  • Accompanied by proof of purchase (receipt or order confirmation).

2. Non-Refundable Items

We do not offer refunds for:

  • Change of mind or buyer’s remorse.
  • Used, damaged, or altered products (unless they arrived defective).
  • Gift cards or downloadable digital products.
  • Clearance or final sale items.

3. Refund Process

To request a refund:

  1. Contact Us at [Insert Contact Email] with your order details and reason for the refund.
  2. Wait for Approval – Our team will review your request and provide return instructions.
  3. Return the Item – If approved, you must ship the item back to us at the provided return address. Customers are responsible for return shipping costs unless the product was defective or incorrect.
  4. Receive Your Refund – Once we receive and inspect the returned item, the refund will be processed to your original payment method within [Specify Days, e.g., 5-10 Business Days].

4. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  • Check your bank account again.
  • Contact your credit card provider, as processing times may vary.

5. Exchanges

We offer replacements for defective or damaged products instead of refunds if preferred. Contact us to arrange an exchange.

6. Cancellations

Orders can be canceled within [Specify Hours, e.g., 24 Hours] of purchase if they have not been shipped. After shipment, the return and refund policy applies.